Free 30 Days Return 

At Diamond Domain, we hold a strong belief in the satisfaction our products bring. In the rare event that you find the need to initiate a return for any item in your order, rest assured, we are here to assist you. Our commitment to your contentment is reflected in our 30-day return policy, a straightforward process with no inquiries, and a full refund as the outcome.

First, ensure that your order is eligible for a return. We offer a 30-day, no questions asked return policy, so as long as you're within this timeframe, you're good to go.

Reach out to our dedicated support team to initiate the return process. You can do this through our "Contact Us" option on our website. Our team is ready to assist you in starting your return and answering any questions you may have.

Once your return request is approved, we'll send you an email with a FedEx label and a Return Authorization Number. This label will make the return process simple and convenient.

Log in to your online accounton our website and select the items you wish to return. Alternatively, you can use our "Order Lookup" feature, which allows you to enter your order information and choose the specific items for return.

Carefully pack the items you're returning in their original packaging or a secure box to prevent damage during transit.

Affix the FedEx label provided in the email to your package. The Return Authorization Number is essential for processing your return.

Take your securely packaged return to your nearest FedEx location or arrange for a FedEx pickup, whichever is more convenient for

Once we receive your return, we will process it promptly and send you an email confirmation, including details about your refund. For more help, don't hesitate to email us at info@diamonddomain.com Returning an order with Diamond Domain is designed to be hassle-free and customer-centric. Your satisfaction is our priority, and we're here to ensure a seamless return experience.

Once we receive your returned item, our quality team will inspect it and start the refund process. We may contact you to verify your eligibility if the item is not in like-new condition. Refunds typically take 5-7 business days to process and will be issued to the original payment method. For credit card refunds, please allow one billing cycle for the credit to appear.

• Certificates: If your item comes with a certificate (e.g., for a diamond), make sure it is returned with the item.
• No Changes Allowed: We do not accept returns on items that have been altered or engraved by anyone other than Diamond Domain.
• Condition of Item: Returned items must be in like-new condition. Items that show signs of use or damage will not be accepted.
• Return Authorization: You must obtain a Return Shipping Authorization Number before sending an item back. Do not refuse any deliveries.
• Custom Orders: Custom items, such as those made specifically for a customer’s request, are non-returnable.
• Abuse of Return Policy: We reserve the right to decline returns from customers deemed to be repeat offenders or abusers of the return policy. This may include customers across any platform we sell our products on.
• Special Orders = Store Credit: For special or customized orders, returns (if authorized) will be issued as store credit, not a cash refund.
• Restocking Fees: In certain cases, if deemed necessary, we may charge a restocking fee, including the cost of shipping, to cover the return process. This fee will be deducted from your refund amount.