30-Day Returns
At Diamond Domain, we take pride in crafting exceptional lab-grown diamond jewelry with care and precision. Your satisfaction is our priority. Please review our return policy below:
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30-Day Returns
At Diamond Domain, we take pride in crafting exceptional lab-grown diamond jewelry with care and precision. Your satisfaction is our priority. Please review our return policy below:
Return Eligibility
Unused Condition
Products must be returned in their original, unused, and unworn condition with all original packaging, certificates, and tags intact. Any signs of wear, alterations, or damage will void the eligibility for return or refund.
Manufacturing Defects
If you receive a product with a verified manufacturing defect, we will accept the return and issue a full refund or exchange, as per your preference. Claims must be made within 7 days of receiving the product.
Lost in Transit (Company Shipped Orders)
If your order is lost in transit while being shipped from Diamond Domain to your shipping address, we will offer a full refund or replacement after confirmation from our shipping partner.
Refund Process
Once we receive your returned item and confirm it meets the conditions above, we will process your refund to the original method of payment within 7–10 business days.
Non-Returnable Items
Customized or engraved items
Items showing signs of wear, damage, or alteration
Certificates: If your item includes a certificate (e.g., for a diamond), it must be returned along with the item. Failure to return the certificate will incur a charge of $80.
Custom Orders: Custom items, such as those made specifically for a customer’s request, are non-returnable.
Restocking Fees: In certain cases, if deemed necessary, we may charge a restocking fee, including the cost of shipping, to cover the return process. This fee will be deducted from your refund amount.