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Free 30 Days Return 

30-Day Returns

At Diamond Domain, we hold a strong belief in the satisfaction our products bring. In the rare event that you find the need to initiate a return for any item in your order, rest assured, we are here to assist you. Our commitment to your contentment is reflected in our 30-day return policy, a straightforward process with no inquiries, and a full refund as the outcome.

Return Process Simplified

Step 1: Eligibility Check

First, ensure that your order is eligible for a return. We offer a 30-day, no questions asked return policy, so as long as you’re within this timeframe, you’re good to go.

Step 2: Contact Us

Reach out to our dedicated support team to initiate the return process. You can do this through our “Contact Us” option on our website. Our team is ready to assist you in starting your return and answering any questions you may have.

Step 3: Receive Return Authorization

Once your return request is approved, we’ll send you an email with a FedEx label and a Return Authorization Number. This label will make the return process simple and convenient.

Step 4: Choose Your Items

Log in to your online account on our website and select the items you wish to return. Alternatively, you can use our “Order Lookup” feature, which allows you to enter your order information and choose the specific items for return.

Step 5: Pack Your Items

Carefully pack the items you’re returning in their original packaging or a secure box to prevent damage during transit.

Step 6: Attach the FedEx Label

Affix the FedEx label provided in the email to your package. The Return Authorization Number is essential for processing your return.

Step 7: Drop Off or Schedule a Pickup

Take your securely packaged return to your nearest FedEx location or arrange for a FedEx pickup, whichever is more convenient for you.

Step 8: Await Confirmation

Once we receive your return, we will process it promptly and send you an email confirmation, including details about your refund. For more help, don’t hesitate to email us at [email protected]
Returning an order with Diamond Domain is designed to be hassle-free and customer-centric. Your satisfaction is our priority, and we’re here to ensure a seamless return experience.

Get Refund:

Once we receive your returned item, our quality team will inspect it and start the refund process. We may contact you to verify your eligibility if the item is not in like-new condition. Refunds typically take 5-7 business days to process and will be issued to the original payment method. For credit card refunds, please allow one billing cycle for the credit to appear.

Our Return Policies

Don't Forget Certificates:

If you’re returning something with a special certificate (like for a diamond), don’t lose it.

No Changes Allowed:

If someone other than Diamond Domain changed or engraved your item, we can’t take it back.

Keep It in Good Shape:

We can’t accept items that look used or damaged.

Get Permission First:

Before sending anything back, make sure you have permission (a Return Shipping Authorization Number). Also, don’t refuse any deliveries. Special Orders = Store Credit: If you ordered something unique, we’ll give you store credit, not cash.

Go Back to the Basics:

Return items just the way you got them, with all the original documents.

Need more help? We're here to help you!